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Customer Success Specialist

We are looking for a Customer Success Specialist to work with at our office at METU Technopark, Ankara.

We need people who think on their feet with one ultimate goal in mind: pushing the boundaries as far as possible.

What we do:

We are building a rockstar of an app, which enables guitarists to play their favorite music in its original tone without spending tons of money to buy physical equipment. We also offer them a platform to make their own preset tones and share it with their friends. Basically, we are revolutionizing the whole guitar industry.

Well.. As we said, we are building a rockstar of an app.

Here’s what you’ll be doing:
  • Manage large amounts of Video Calls,
  • Generate sales leads,
  • Identify and assess customers’ needs to achieve satisfaction,
  • Build sustainable relationships and trust with customer accounts through open and interactive communication,
  • Provide accurate, valid and complete information by using the right methods/tool,
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution,
  • Keep records of customer interactions, process customer accounts,
  • Take the extra mile to engage customers.
We offer: 
  • Challenging problems to solve in the creative industry,
  • Teamwork and agility, with creativity occurring right next to you,
  • KPI based promotion packages and an opportunity to grow like not-happening-elsewhere,
  • Hands-on communication with people, who loves what we make,
  • A diverse, multinational and LGBT-friendly working environment with open-minded and wonderful people.
We want:
  • Strong video contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Your best self inside the company,
  • You to be data-driven and analytical when it comes to understanding “what people want”,
  • You to have prior knowledge about customer-driven products,
  • Respectful and fluent communication in English, both in writing and speaking,
  • At least 2 years of experience in Sales.
What you should do:

Apply via attaching your CV and 2-3 sentences about the reason you’re applying to Deplike.

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